Hello there. I'm Carlos, a product designer with over 10 years of experience based in sunny Portugal.
I work remotely as a product designer at Nagarro, turning our clients' needs into validated working products and services through a human-centred design approach.
Selected Work
Following a design thinking approach, I create a bridge between what users need, the business ways of working and thinking, driving results to success.
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RMS Information Central
Led and designed a support platform for customers to self-serve, consume information and get help on RMS products.
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Bike Sharing POC
Designed a proof of concept for a city bicycle sharing app, giving its users the ability to search, rent and enjoy their ride.
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Vodafone Ireland
Shaping business solutions in the digital space through insight led methodologies such as design thinking.
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Eir
Main responsibilities were to redefine all product users flows through quantitative and qualitative insights.
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Tourism Ireland
Lead the entire redesign process on how Tourism Ireland communicates to their audience where investments are being made to promote the island of Ireland.
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Irish Rail
Collaborated in the process of enhancing the digital experience provided so that their online presence was inline with their audience expectations.
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RDS
Lead the redesign of the RDS online presence, not only to modernise it but also to promote more efficiently the space for event booking.
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Energia Registrations
Through research I was able to identify key optimisations to the registration process which led to an increase in the conversion rate.
Writtings
Becoming a Design Manager
Over the last 2 years or so I’ve had the privilege and huge responsibility to manage a team of 5 designers. This is the story of my journey.
Perfection doesn’t exist in Product Design
The digital industry does a good job at promoting the new ways of working and the new tools, but it does not promote enough the journey.
Does your design team have a design process?
Over the years the word design has morphed into many things but its underlying meaning is still the same, function over form.